Apriliyanty, Nenden and Mulyadi, Andi and Basori, Yana Fajar (2022) PENGARUH KUALITAS PELAYANAN MOPELING SARASA TERHADAP KEPUASAN MASYARAKAT PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SUKABUMI. Jurnal Manajemen (Edisi Elektronik), 13 (3). pp. 381-395. ISSN 2301-4628

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Abstract

Motor Pelayanan Keliling Saba Rahayat Desa (Mopeling Sarasa) is one of the efforts of the Sukabumi Regency Population and Civil Registration Service in providing optimal services to help the people of Sukabumi Regency to more easily have population administration documents such as Family Cards, e-KTP, Birth Certificates , death certificates, and so on.. However, there are still problems, namely the community still has to wait for the issuance of e-KTP which is not in accordance with the Mopeling Sarasa service announcement, namely "The service is completed on the spot, can be called and one day is completed ( On Site, On Call and One Day Service). In this study, researchers used data collection techniques, namely observation, questionnaires/questionnaires, and literature study. Data analysis techniques in quantitative research use statistics, namely validity test, reliability test, correlation coefficient, coefficient of determination, regression analysis, and t test. The results showed that there was a significant effect of service quality on user satisfaction of Mopeling Sarasa.

Item Type:	Article
Uncontrolled Keywords:	Motor Pelayanan Keliling Saba Rahayat Desa
Subjects:	H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HN Social history and conditions. Social problems. Social reform
Divisions:	Fakultas Ilmu Sosial > Administrasi Publik
Depositing User:	Perpus ID UMMI
Date Deposited:	05 May 2023 03:16
Last Modified:	05 May 2023 03:16
URI:	http://eprints.ummi.ac.id/id/eprint/3169

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