Sampurna, Rizki Hegia and Yuliani, Irni (2017) Kualitas Pelayanan Perkara Perceraian Di Kantor Pengadilan Agama Kota sukabumi. ADHUM (Jurnal Penelitian dan Pengembangan Ilmu Administrasi dan Humaniora), VII (1). pp. 53-64. ISSN 2088-4486

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Abstract

This article discusses the quality of public services delivered by District Court for Religious Affairs of the Sukabumi in divorce cases. The study uses qualitative approach in analyzing data. The data are coded into five dimensions of public services according to a theory by Zeithaml, namely tangible, reliability, responsiveness, assurance, and empathy. The study reveals that the quality of public services delivered by the court in the divorce cases varies from one dimension to the other.

Item Type:	Article
Uncontrolled Keywords:	Quality, Public Services, Divorce, District Court for Religious Affairs of the Sukabumi
Subjects:	K Law > K Law (General)
Divisions:	Fakultas Ilmu Sosial > Administrasi Publik
Depositing User:	Perpus ID UMMI
Date Deposited:	14 Mar 2017 08:48
Last Modified:	23 May 2018 02:53
URI:	http://eprints.ummi.ac.id/id/eprint/66

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