Andriani, Ayu and Rachmawati, Ike and Nur, Tuah (2023) EFEKTIVITAS PELAYANAN PUBLIK BERBASIS APLIKASI LAYANAN MOCI LEGIT DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SUKABUMI. Profesional: Jurnal Ilmu Komunikasi dan Administrasi Publik, 10 (2). pp. 411-420. ISSN 2722-371X

Text Efektivitas Pelayanan Publik Berbasis Aplikasi Layanan Moci Legit Di Dinas Kependudukan Dan Pencatatan Sipil Kota Sukabumi.pdf Download (371kB)

Abstract

In today's digital era, every public service provider is required to provide services more quickly to provide satisfaction for the community as service recipients. Therefore, Sukabumi City Disdukcapil has innovated services from offline to online through the Moci Legit Service application, this is done to provide convenience to the community so that the service process is more effective and efficient, but in its implementation there are several phenomena of problems found, namely: 1.not yet optimal socialization carried out, 2.the application system often experiences trouble, 3. inaccuracy of document completion, 4.there is no complaint feature in the application. This study aims to determine how the effectiveness of public services based on the legitimate moci service application at the Population and Civil Registration Office of Sukabumi City. The theory used in this study is the effectiveness theory from Gibson and Steers which includes 5 dimensions: productivity, quality, efficiency, flexibility, and satisfaction. The method used in this research is descriptive qualitative. The results of this study indicate that the dimensions of productivity, quality, efficiency, and satisfaction are considered not fully effective because there are things that need to be improved to be more optimal. While the flexibility dimension is considered to have been running effectively.

Item Type:	Article
Uncontrolled Keywords:	Effectiveness, Public Services, Moci Legit Service Application, E-government, Online
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management T Technology > T Technology (General)
Divisions:	Fakultas Ilmu Sosial > Administrasi Publik
Depositing User:	Perpus ID UMMI
Date Deposited:	13 Feb 2024 07:45
Last Modified:	13 Feb 2024 07:45
URI:	http://eprints.ummi.ac.id/id/eprint/3369

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