Chatbot, Pembelajaran Mesin, Pemrosesan Bahasa Alami, Penerimaan Mahasiswa Baru, UMMIBOT Chatbot, Machine Learning, Natural Language Processing, New Student Admissions, UMMIBOT
Isi Artikel Utama
M. Rizky Suherlan
Universitas Muhammadiyah Sukabumi
Asriyanik
Universitas Muhammadiyah Sukabumi
Agung Pambudi
Universitas Muhammadiyah Sukabumi
Abstrak
Perkembangan teknologi informasi dan komunikasi yang terus maju telah mengatasi batasan jarak dan meningkatkan kecepatan transfer informasi dan pengetahuan. Teknologi informasi dan komunikasi telah diterapkan dalam berbagai aspek, termasuk meningkatkan pelayanan, mempercepat proses komunikasi, memudahkan akses informasi, dan efektif dalam berbagi informasi. Salah satu inovasi teknologi yang penting adalah chatbot, sebuah teknologi kecerdasan buatan yang memungkinkan komunikasi interaktif. Penerapan chatbot di PMB Universitas Muhammadiyah Sukabumi bertujuan untuk membantu calon mahasiswa dalam mendapatkan layanan informasi seputar pendaftaran mahasiswa baru. Kendala utama yang diatasi adalah keterbatasan jam kerja yang seringkali menghambat calon pendaftar dalam mendapatkan informasi dengan cepat. Penelitian ini menggunakan metode NLP (Natural Language Processing) dalam pengembangan chatbot, yang bertujuan untuk memungkinkan chatbot memahami bahasa alami dan mencari informasi yang diperlukan. Tujuan penelitian ini adalah menciptakan chatbot yang efektif dalam memberikan respon terhadap pertanyaan pengguna di luar jam kerja. Tahapan pengembangan chatbot dengan metode NLP meliputi data collection, text processing, feature engineering, modeling, inference, deployment, dan evaluation. Hasil penelitian menunjukkan bahwa chatbot yang dinamakan UMMIBOT berhasil mencapai tingkat akurasi fungsionalitas sebesar 83,67%, mengatasi masalah keterbatasan jam kerja, dan memberikan respon yang sesuai dengan input pengguna dengan tingkat akurasi yang tinggi.
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content_6450705eeb57a1_07135861(Object:Smarty_Internal_Template) % line 123, file: smarty_template_resource_base.php
Smarty_Template_Resource_Base.getRenderedTemplateCode(Object:Smarty_Internal_Template) % line 114, file: smarty_template_compiled.php
Smarty_Template_Compiled.render(Object:Smarty_Internal_Template) % line 216, file: smarty_internal_template.php
Smarty_Internal_Template.render(false, 1) % line 232, file: smarty_internal_templatebase.php
Smarty_Internal_TemplateBase._execute(Object:Smarty_Internal_Template, null, 5344c657d475ac490e5be9e38a89fff34c6138fd, null, 1) % line 134, file: smarty_internal_templatebase.php
Smarty_Internal_TemplateBase.display(frontend/pages/article.tpl, null, 5344c657d475ac490e5be9e38a89fff34c6138fd, null) % line 924, file: PKPTemplateManager.inc.php
PKPTemplateManager.display(frontend/pages/article.tpl) % line 292, file: ArticleHandler.inc.php
ArticleHandler.view(Array[1], Object:Request) % line 391, file: PKPRouter.inc.php
PKPRouter._authorizeInitializeAndCallRequest(Array[2], Object:Request, Array[1], false) % line 231, file: PKPPageRouter.inc.php
PKPPageRouter.route(Object:Request) % line 143, file: Dispatcher.inc.php
Dispatcher.dispatch(Object:Request) % line 281, file: PKPApplication.inc.php
PKPApplication.execute() % line 68, file: index.php
ADOConnection.CacheExecute(3600, SELECT o.submission_id, MAX(s.context_id) AS journal_id, MAX(i.date_published) AS i_pub, MAX(p.date_published) A..., Array[2]) % line 132, file: DAO.inc.php
DAO.retrieveCached(SELECT o.submission_id, MAX(s.context_id) AS journal_id, MAX(i.date_published) AS i_pub, MAX(p.date_published) A..., Array[2], 3600) % line 91, file: ArticleSearchDAO.inc.php
ArticleSearchDAO.getPhraseResults(Object:Journal, Array[1], null, null, , 500, 1) % line 202, file: SubmissionSearch.inc.php
SubmissionSearch._getMergedPhraseResults(Object:Journal, Array[1], , null, null, 500, 1) % line 147, file: SubmissionSearch.inc.php
SubmissionSearch._getMergedKeywordResults(Object:Journal, Array[4], , null, null, 500, 1) % line 195, file: SubmissionSearch.inc.php
SubmissionSearch._getMergedPhraseResults(Object:Journal, Array[4], null, null, null, 500, 1) % line 147, file: SubmissionSearch.inc.php
SubmissionSearch._getMergedKeywordResults(Object:Journal, Array[3], null, null, null, 500, 1) % line 133, file: SubmissionSearch.inc.php
SubmissionSearch._getMergedArray(Object:Journal, Array[1], null, null) % line 264, file: SubmissionSearch.inc.php
SubmissionSearch.retrieveResults(Object:Request, Object:Journal, Array[1], null, null, null, Object:DBResultRange, Array[1]) % line 92, file: RecommendBySimilarityPlugin.inc.php
RecommendBySimilarityPlugin.callbackTemplateArticlePageFooter(Templates::Article::Footer::PageFooter, Array[3]) % line 107, file: HookRegistry.inc.php
HookRegistry.call(Templates::Article::Footer::PageFooter, Array[3]) % line 1256, file: PKPTemplateManager.inc.php
PKPTemplateManager.smartyCallHook(Array[1], Object:Smarty_Internal_Template) % line 43, file: 5344c657d475ac490e5be9e38a89fff34c6138fd^1c372c95cd85572e0fbc9a53d0323a0b229cfc78_0.app.frontendpagesarticle.tpl.php
content_6450705eeb57a1_07135861(Object:Smarty_Internal_Template) % line 123, file: smarty_template_resource_base.php
Smarty_Template_Resource_Base.getRenderedTemplateCode(Object:Smarty_Internal_Template) % line 114, file: smarty_template_compiled.php
Smarty_Template_Compiled.render(Object:Smarty_Internal_Template) % line 216, file: smarty_internal_template.php
Smarty_Internal_Template.render(false, 1) % line 232, file: smarty_internal_templatebase.php
Smarty_Internal_TemplateBase._execute(Object:Smarty_Internal_Template, null, 5344c657d475ac490e5be9e38a89fff34c6138fd, null, 1) % line 134, file: smarty_internal_templatebase.php
Smarty_Internal_TemplateBase.display(frontend/pages/article.tpl, null, 5344c657d475ac490e5be9e38a89fff34c6138fd, null) % line 924, file: PKPTemplateManager.inc.php
PKPTemplateManager.display(frontend/pages/article.tpl) % line 292, file: ArticleHandler.inc.php
ArticleHandler.view(Array[1], Object:Request) % line 391, file: PKPRouter.inc.php
PKPRouter._authorizeInitializeAndCallRequest(Array[2], Object:Request, Array[1], false) % line 231, file: PKPPageRouter.inc.php
PKPPageRouter.route(Object:Request) % line 143, file: Dispatcher.inc.php
Dispatcher.dispatch(Object:Request) % line 281, file: PKPApplication.inc.php
PKPApplication.execute() % line 68, file: index.php