Garin, Moch Ihza (2021) PENGARUH KUALITAS PELAYANAN PEMBUATAN E-KTP TERHADAP KEPUASAN MASYARAKAT PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SUKABUMI. JURNAL INOVASI PENELITIAN, 2 (7). pp. 1875-1882. ISSN 2722-9467

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Abstract

The quality of e-KTP service emphasizes the orientation on customer fulfillment, namely the community, in this study, service qualitybecomes the main focus of research in an effort to find the effect of service quality in making e-KTP on community satisfaction. This study uses a quantitative methodology with a simple linear regression analysis approach, the location of this research isthe Office of Population and Civil Registration of Sukabumi Regency. The results of this study indicate that the results of simple regression analysis with a constant value show the number 17,941 indicating that service quality has a positive effect on community satisfaction. Thus the value of the coefficient X = 0.485 indicates that the quality of service with community satisfaction has a positive effect. So, the better the quality of service provided by the Sukabumi Regency Population and Civil Registration Office, the higher community satisfaction.

Item Type:	Article
Uncontrolled Keywords:	Kualitas pelayanan, e-ktp, kepuasan masyarakat
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HN Social history and conditions. Social problems. Social reform
Divisions:	Fakultas Ilmu Sosial > Administrasi Publik
Depositing User:	Perpus ID UMMI
Date Deposited:	06 Oct 2022 05:41
Last Modified:	06 Oct 2022 05:41
URI:	http://eprints.ummi.ac.id/id/eprint/2728

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