KUALITAS PELAYANAN AIR BERSIH DI PERUSAHAAN DAERAH AIR MINUM (PDAM) TIRTA ASASTA KOTA DEPOK

Fadilah, Nuriyah (2020) KUALITAS PELAYANAN AIR BERSIH DI PERUSAHAAN DAERAH AIR MINUM (PDAM) TIRTA ASASTA KOTA DEPOK. Skripsi thesis, Universitas Muhammadiyah Sukabumi.

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Abstract

The research is entitled "Service Quality of Clean Water at PDAM Tirta Asasta of Depok City". The research was aimed at finding out the quality of service of clean water at PDAM Tirta Asasta of Depok City. The research method applied qualitative approach in which the research is descriptive describing actual phenomena on the field. Research informants were amounted to 7 persons. The techniques of collecting data applied were observation, interview, and documentation related to the research. The technique of analyzing data applied was qualitative. The research deployed five dimensions of public service quality from Zeithaml such as tangibles, reliability, responsiveness, assurances and empathy. Based on the research, it can be concluded that the service quality of clean water at PDAM Tirta Asasta of Depok City has been well implemented observed from tangibles. However, in the side of reliability, responsiveness, assurances and empathy, the service has not been running optimally. Such factors indeed hamper the success of service quality of clean water at PDAM Tirta Asasta of Depok City.

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: Quality Service, Clean Water Service
Subjects: H Social Sciences > HC Economic History and Conditions
H Social Sciences > HN Social history and conditions. Social problems. Social reform
Divisions: Fakultas Ilmu Administrasi dan Humaniora > Administrasi Publik
Depositing User: Perpus ID UMMI
Date Deposited: 05 Jan 2021 04:34
Last Modified: 05 Jan 2021 04:34
URI: http://eprints.ummi.ac.id/id/eprint/1526

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